Refund policy

RETURNS

You have 24 hours from the time you receive your item to request a return for a store credit. Your item must be unworn or unused, with all tags still attached, and in its original packaging in order to be eligible for a return. The invoice or other valid proof of purchase is also required.

For products received in damaged or defective condition, the return request must also be raised within 24 hours of delivery. Requests raised after this 24-hour period may not be accepted.

Refunds in cash, to the original payment method, or to credit/debit cards are not available. All eligible returns will be issued in the form of store credit, which will be valid for one month (30 days) from the date of issuance.

To initiate a return, please get in touch with us at hello@studio6jewels.com within 24 hours of delivery. If your return is approved, please send the item back to us at your own expense within 7 days of receiving the return approval.

You can always contact us at hello@studio6jewels.com for any questions regarding returns.

PARTIAL COD ORDERS
For orders placed under the Partial Cash on Delivery (COD) option, an advance payment of 10% of the order value is required at the time of placing the order. In the event that the customer refuses to accept or receive the parcel upon delivery, the advance payment will be non-refundable and will be retained towards the courier, shipping, and handling charges incurred for the order.

DAMAGES
We are not liable for damages in transit. Please inspect your order when it arrives and share the package opening video ( mandatory ) if anything is broken, damaged, or defective so we can look into it and make it right. In this scenario, we will provide you a label and arrange for the merchandise to be picked up. Goods are classified as faulty if they are damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit only, please be aware that we can only replace it for the same product, subject to availability.

COLOURS
We have done all in our power to appropriately reflect the colours of our products on our website. We cannot, however, guarantee that the colour representation on your monitor will be correct due to differences in computer monitors.

NON RETURNABLE ITEMS
We do not accept returns for sale items or items purchased using a credit note, gift coupon or offer. Please get in touch if you have questions or concerns about your specific item. Customised products cannot be exchanged or returned.